LiteAI support
Support is available via live chat on the site and through our Telegram bot. We usually reply within an hour during business hours.
Live chat on the site
Click the chat widget in the bottom-right corner — a live operator responds, typically within a couple of minutes. Best for quick questions about the API, your balance or model choice.
The chat opens in a widget in the corner of the page. If it doesn't load, message us on Telegram — link below.
Open chatTelegram support bot
Message @liteaitech_bot — the same place you bought tokens and received your key. We help with balance top-ups, model selection and any API questions.
Open @liteaitech_botFrequently asked questions
How do I check my token balance?
Open stats.liteai.tech and enter your sk-bf-... API key — you'll see the remaining balance, request history and rate limits.
What if I never received my API key by email?
First check your spam folder. If the key is still missing — message @liteaitech_bot and we'll look up your order manually and reissue the key.
Which model should I pick for my task?
Ask in the bot — we'll recommend something based on your specific use case. In general: Claude Sonnet 4.6 for code and production, Haiku 4.5 for speed and cheap tasks, Opus 4.8 for hard reasoning.